Bigger isn’t necessarily better when it comes toairlines. American (AAL.O) and United (UAL.N), the two largest U.S. carriers, are also tops in customer complaints, a study released by the U.S. PIRG Education Fund on Thursday shows. The consumer advocacy group found that the two carriers ranked in the top four for complaints for 2011 through Read More
Click on the image to view it larger. This image was originally published on Entrepreneur.com.
The real secret to getting customers to keep coming back is to deliver outstanding customer service. Good service should make the customer feel special and important to your business. Word-of-mouth marketing doesn’t just happen, you have to create it and that’s what it means to deliver the WOW. Every small business owner should have a Read More
The following article is authored by David Behan and can be found in its original form by clicking here. If you manage to succeed in providing them with what they really, really want they are more likely to become loyal to your business and spread a good word to others about your business. Here is Read More
The following article is authored by Al Hopper and the original text can be viewed by clicking here. How do you separate your brand from the next? Maybe you have similar products. Maybe their products have similar price points. In the digital and social world we live in, the separation will be in how you Read More
The following article is written by Scott McKain and the original copy can be found by clicking here. Here is one sure-fire way to lose a customer — EVERY TIME: Brag about your great ratings in customer service surveys…while you’re not delivering for the customer right in front of you. Steve Farber, a speaker buddy of Read More
The following article is by Kate Leggett and can be found in it’s original form by clicking here. In the Age Of The Customer, executives don’t decide how customer-centric their companies are – customers. In an attempt to move the needle on customer service operations, in order to keep customers satisfied and loyal to your Read More
We came across the following webpage that highlights many different ways that your business can deliver the best of the best value, from a customer service perspective. And they deliver it in a visually appeal way! Check it out- it’s a great resource. Click here to view.
The following article is authored by Jason Young and was originally published on ZCorum.com. Click here to view full article. In the customer service world, fulfilling commitments are vital in showing customers you genuinely care. When a company advertises “the best in town” or “100% satisfaction guaranteed,” that is what customers expect–no less. As broadband Read More
The following article was originally posted on CBSNews.com. Click here to view the original article. Shep Hyken has watched, chronicled and traveled the world speaking about customer service for more than three decades. His books have made The Wall Street Journal, USA Today and New York Times bestseller lists, his client roster reads like a Read More