Ditch Those Employee Nametags Now, These Customer Service Experts Say

Let me ask a question so inappropriate it may land me on the Customer Service Speaker Credibility Watchlist due to sheer sacrilege. “Do employee name badges actually improve customer service?” “Of course they do,” my hypothetical reader snaps back. I would counter with (and here’s the sacrilege): “Actually, it depends.” For the majority of businesses Read More

Biggest U.S. airlines among worst in customer service: study

Bigger isn’t necessarily better when it comes toairlines. American (AAL.O) and United (UAL.N), the two largest U.S. carriers, are also tops in customer complaints, a study released by the U.S. PIRG Education Fund on Thursday shows. The consumer advocacy group found that the two carriers ranked in the top four for complaints for 2011 through Read More

Customer Service Tip: Owning Your Problem

The following article is authored by Jason Young and was originally published on ZCorum.com.  Click here to view full article. In the customer service world, fulfilling commitments are vital in showing customers you genuinely care. When a company advertises “the best in town” or “100% satisfaction guaranteed,” that is what customers expect–no less. As broadband Read More